jijigg Privacy Policy

jijigg is a PAGCOR-regulated online gaming platform operating at jijigg.net, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We offer casino games, sports betting, live dealer tables, bingo rooms, and slot titles — all through a mobile-optimized browser platform with GCash and PayMaya payment support.

For the purposes of the Data Privacy Act of the Philippines (Republic Act No. 10173, hereinafter "DPA"), jijigg acts as the Personal Information Controller (PIC) in respect of all personal data collected through the jijigg Platform. Our designated Data Protection Officer (DPO) oversees all data privacy compliance activities and can be reached through the contact details in Section 14 of this policy.

jijigg collects the following categories of personal data from players and prospective players:

2.1 Identity & Registration Data

• Full legal name as it appears on your Philippine government-issued ID
• Date of birth and age verification data
• Residential address (barangay, city/municipality, province)
• Nationality and citizenship
• Username and account credentials (password stored in hashed, non-reversible form)

2.2 Contact Data

• Mobile number registered under your own name (for OTP and account alerts)
• Email address (for account communications and security notifications)

2.3 Identity Verification (KYC) Data

• Scanned copies or photographs of government-issued Philippine ID documents, such as PhilSys National ID, UMID, driver's license, or passport
• Selfie photographs taken during liveness verification, where required
• Source-of-funds declarations, where requested for large transactions under AMLA obligations

2.4 Financial & Transaction Data

• GCash and PayMaya account references (mobile number only — we do not store wallet PINs or passwords)
• Bank account details (account name and account number for BPI, BDO, and Metrobank transfers)
• Deposit and withdrawal transaction history, including amounts in Philippine Pesos (PHP) and timestamps
• Bonus claim history and wagering records

2.5 Gaming & Behavioral Data

• Game session records, including game titles played, wager amounts, outcomes, and session duration
• Sports betting selections and settlement records
• Responsible gaming tool settings (deposit limits, self-exclusion periods, reality check preferences)
• Customer support interaction records

2.6 Technical & Device Data

• IP address at time of login and during active sessions
• Device type, operating system, and browser version
• Geolocation data (city/region level only, used for jurisdiction compliance verification)
• Session timestamps and navigation logs within the Platform
• Cookie identifiers and similar tracking technologies (see Section 7)

jijigg collects personal data through the following channels:

• Account Registration: Information you provide directly when creating your jijigg account, including name, date of birth, mobile number, email address, and residential address.
• KYC Verification: Identity documents and selfie images you submit when completing the KYC verification process, which is required before withdrawal privileges are activated.
• Deposits and Withdrawals: Payment references and transaction records generated when you use GCash, PayMaya, or bank transfer services to fund or withdraw from your jijigg account.
• Gameplay Activity: Data automatically generated as you play games, place bets, and interact with the Platform.
• Customer Support: Communications you initiate with our support team via live chat or email, including any personal data disclosed within those communications.
• Cookies and Automated Technologies: Technical data collected automatically by the Platform when you access jijigg via a browser or mobile device, as described in Section 7.
• Third-Party Verification Partners: Where we engage licensed identity verification service providers to validate KYC documents against Philippine government databases, those providers may share verification status results with jijigg.

jijigg processes your personal data for the following defined purposes:

• Account Creation and Management: To register your account, verify your identity, manage your profile, and provide secure access to the Platform.
• Age Verification: To confirm that you meet the mandatory 21+ age requirement under PAGCOR regulations before permitting real-money gaming activity.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and bank transfer, and to maintain accurate transaction records in your account.
• Regulatory Compliance (KYC / AMLA): To fulfill jijigg's legal obligations under PAGCOR regulations and the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended), including transaction monitoring and suspicious activity reporting where required.
• Platform Security and Fraud Prevention: To detect and prevent unauthorized account access, fraudulent transactions, collusion, bonus abuse, and other prohibited activities as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming behavior patterns that may indicate problem gambling, enforce player-requested responsible gaming tools (deposit limits, self-exclusion), and comply with PAGCOR's responsible gaming requirements.
• Customer Support: To respond to your inquiries, investigate complaints, and maintain records of support interactions for quality assurance purposes.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve game performance, user experience, and Platform functionality.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent and only through the contact channels you have authorized.

Under the Philippine Data Privacy Act, jijigg processes your personal data on the following lawful bases:

• Contract Performance: Processing necessary to perform the contract between you and jijigg — including account management, payment processing, game provision, and customer support — is lawful on the basis that it is required to fulfill our contractual obligations to you.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act itself, and other applicable Philippine laws is lawful on the basis of legal obligation.
• Legitimate Interests: Processing for fraud detection, platform security, account integrity monitoring, and anonymized analytics is lawful on the basis of jijigg's legitimate interests, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and any processing of sensitive personal information beyond what is strictly required by law or contract is carried out on the basis of your explicit, freely given, specific, and informed consent. You may withdraw this consent at any time.

jijigg does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Service Providers: GCash (G-Xchange, Inc.), PayMaya (PayMaya Philippines, Inc.), and partner banks (BPI, BDO, Metrobank) receive only the transaction reference data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and BANGKO SENTRAL NG PILIPINAS (BSP) regulations.
• KYC and Identity Verification Partners: Licensed identity verification service providers engaged by jijigg to validate government-issued Philippine ID documents. Data shared is limited to that necessary for verification purposes and these partners are bound by data processing agreements consistent with the DPA.
• Game Content Providers: Third-party game studios that supply slot, live dealer, and other game titles may receive anonymized session identifiers for game integrity and technical support purposes. These providers do not receive your name, contact details, or financial data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities may receive personal data where jijigg is legally required to report or disclose under applicable law.
• Law Enforcement: Philippine law enforcement agencies (e.g., PNP, NBI) may receive personal data in response to lawful orders, warrants, or subpoenas issued by competent Philippine courts or authorities.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by jijigg may access personal data on a strictly confidential, need-to-know basis.

The jijigg Platform uses cookies and similar browser-based technologies to ensure proper functionality, maintain session security, and support responsible gaming monitoring. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for Platform operation, including session authentication tokens, CSRF protection, and load balancing. These cannot be disabled without affecting your ability to use the Platform.
• Performance Cookies: Collect anonymized data on how players interact with the Platform — page load times, error rates, and navigation paths — to help jijigg improve technical performance. No personally identifiable information is collected through these cookies.
• Functionality Cookies: Remember your Platform preferences, such as language settings, responsible gaming reminder intervals, and display settings across sessions.
• Security and Fraud Prevention Cookies: Assist our fraud detection systems in identifying suspicious login patterns, automated bot activity, and account takeover attempts by tracking device fingerprint consistency across sessions.

jijigg does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts on the Platform. You can manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair your ability to log in and use Platform features.

jijigg retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with jijigg, plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, consistent with PAGCOR and AMLA requirements. Certified copies of government IDs are stored in encrypted, access-restricted vaults.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and its implementing rules.
• Gaming Session Records: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for two (2) years from the date of the interaction for quality assurance and complaint resolution purposes.
• Marketing Consent Records: Retained for the duration of the consent period plus two (2) years, as evidence of lawful processing basis.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized using industry-standard data destruction procedures. Where anonymization is applied, the resulting data no longer constitutes personal data under the DPA and may be retained indefinitely for statistical purposes.

jijigg implements a comprehensive information security program designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All personal data is encrypted at rest using AES-256 and in transit using TLS 1.3. Sensitive personal information such as KYC documents and financial account references are stored in separately encrypted, access-isolated data vaults.
• Access Controls: Access to personal data is restricted to authorized jijigg personnel on a strict need-to-know basis, enforced through role-based access controls (RBAC) and multi-factor authentication (MFA) on all administrative systems.
• Audit Logging: All access to personal data — including views, downloads, and modifications — is logged and monitored. Logs are retained for a minimum of two (2) years and reviewed regularly for anomalies.
• Penetration Testing: jijigg's Platform undergoes regular security assessments, including third-party penetration testing and vulnerability scanning, at minimum on an annual basis.
• Incident Response: jijigg maintains a documented data breach response plan. In the event of a personal data breach that poses a real risk to affected players, jijigg will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected players without undue delay, as required by the DPA and its implementing rules.
• Employee Training: All jijigg employees and contractors with access to personal data receive mandatory data privacy training upon onboarding and on a regular ongoing basis.

As a data subject under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by jijigg. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14:

To submit a data subject rights request, please contact our DPO at the email address in Section 14, clearly stating your full name, registered account email, and the specific right you wish to exercise. We may request identity verification before processing your request to protect against unauthorized requests by third parties.

The jijigg Platform is strictly intended for individuals aged 21 years and above, consistent with PAGCOR's minimum age requirement for real-money online gaming in the Philippines. jijigg does not knowingly collect personal data from individuals under 21 years of age.

If jijigg discovers that personal data has been collected from a person under 21 years of age, the associated account will be immediately closed, all funds returned to the original payment method (less any amounts wagered prior to detection), and all personal data deleted from our systems within 30 days of discovery, except where retention is required by PAGCOR or AMLA regulations.

If you are a parent or guardian and believe your child has registered an account on jijigg, please contact our support team immediately at the email address in Section 14. We will investigate and act promptly on all such reports.

jijigg's primary data processing infrastructure is located within the Philippines. Where personal data must be transferred outside the Philippines — for example, to cloud infrastructure providers or third-party game content providers with servers in other jurisdictions — such transfers are carried out only under the following safeguards:

• The recipient country has been determined to have an adequate level of data protection comparable to the Philippine DPA, or
• jijigg has entered into a data transfer agreement with the recipient incorporating standard contractual clauses approved by the National Privacy Commission, or
• The transfer is necessary for the performance of a contract between you and jijigg (e.g., processing a payment through an international payment network).

jijigg does not transfer KYC documents or sensitive financial data to servers outside the Philippines except where legally required for regulatory reporting to PAGCOR or international financial compliance bodies.

jijigg reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine laws, PAGCOR regulatory requirements, or technological developments on the Platform.

When material changes are made to this Privacy Policy, jijigg will notify registered players via the email address on file or through a prominent in-Platform notification at least seven (7) calendar days before the changes take effect. Non-material clarifications or corrections may be published without advance notice.

The most current version of this Privacy Policy is always available at jijigg.net/privacy-policy. The effective date at the top of this document indicates when the current version was last reviewed and published. Your continued use of the jijigg Platform after the effective date of any material amendment constitutes your acknowledgment of the updated policy.

If you disagree with any changes to this Privacy Policy, you may close your jijigg account by contacting our support team. Account closure will be processed in accordance with the account management provisions in our Terms & Conditions.

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a data privacy concern, please contact jijigg's Data Protection Officer:

• Email (DPO): support@jijigg.net — please include "Data Privacy Request" in the subject line
• Response Time: All data subject rights requests are acknowledged within 3 business days and fully responded to within the timeframes set out in Section 10
• Live Chat: Available in-app 24/7 for general privacy queries; complex data rights requests should be submitted via email for proper tracking and documentation

If you are not satisfied with jijigg's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act.